Customers

If you’re in retail, one of those awkward moments for you, is when you have explained something to a customer but they reply with an answer which shows they do not understand what you’ve just said to them. And you’re thinking…I really cannot put this in a simpler way, I’m not sure if I should be rude and just repeat what I’ve said to try and make them understand because maybe they didn’t hear, or….maybe they heard and just aren’t processing english today so I’ll just say ‘ok’ to whatever and finish this sale so I can move on.

e.g.

‘I’m sorry this letter you want to send is not going to get there tomorrow because it’s not within Australia Post’s Next Day Delivery express network.’

‘….(looks at me blankly)…I just want it to get there tomorrow.’

‘Yeah unfortunately we don’t do express to this particular area of Sydney, mainly because it’s too far away to get there the next day.’

‘….(stares at the counter space above his letter)…I just want it there by tomorrow’ (blinks justifiedly).

And here’s when I’m looking at him looking blankly at me like he hasn’t listened to a word I just said, he probably just saw my mouth moving but nothing went into his ear and through to his brain that processed correctly. I feel like saying to him ‘LOOK FUCKHEAD, YOUR LETTER AIN’T GONNA GET THERE TOMORROW COZ YOU FUCKING LEFT IT TOO LATE YOU SON OF A BITCH. SO YOU BETTER START DRIVING RIGHT NOW TO MAKE SURE YOU CAN GET IT THERE TOMORROW YOURSELF, YOU FUCKING MATE OF A MATE.’